With the following answers we address the most frequently asked questions.

I am an end user, I do not have a business and I am not self-employed. Can I buy products from you?

No. We explicitly point out that we are a B2B store and do not deliver to consumers according to § 13 BGB. If you nevertheless order from us as a consumer, we do not execute the order and no contract is concluded (our AGB).

Delivery time?

We always try to keep the delivery time as short as possible. Basically, we have small quantities of all items in stock and can ensure 3 to 4 days delivery time. For larger quantities, the delivery time can be up to 25 days. We will inform you about the final delivery time in our order confirmation. For clarification in advance: info@schutztechnik.com

Is payment on account possible?

Payment on SCHUTZTECHNIK.COM is generally convenient on account or can optionally be made by prepayment via credit card.

Upon order confirmation by SCHUTZTECHNIK.COM the customer will receive an invoice. Payment of invoices must be made within 30 days from the date of invoice. Payments are always made to the bank account indicated on the invoice.

In case of prompt payment within 10 days from the date of invoice, schutztechnik.com grants a 2% discount.

You can find the clear description of the payment transaction on SCHUTZTECHNIK.COM in our AGB order confirmation.

Do you also deliver to my country?

Yes, we also deliver to your country if you are located within the countries of the European Union or Switzerland. No, unfortunately we cannot deliver to your country if you are located outside these mentioned countries.

Do you deliver intra-community supplies tax-free?

If you and your company meet the requirements for an intra-community delivery, we deliver tax-free. You have to deposit your VAT number (EU Vat Id) for verification during the order process and the tax will be deducted automatically in the next step. We will make an additional manual check of your EU Vat Id and your company afterwards. You also undertake to sign the legally required confirmation of receipt (our AGB).

Are discounts possible?

Yes, if you want to order larger quantities you can contact us in writing in advance: info@schutztechnik.com

Product not available?

Are you looking for a product or a special product configuration that you cannot find? Are you a manufacturer and want to use our platform as a sales opportunity? Please write to us at info@schutztechnik.com and we will get back to you as soon as possible.

Do you have any further questions?

We are big fans of digital mail and ask you to send us written inquiries in the form of an e-mail. This is the best way for us to respond to your inquiry quickly and specifically.

In very urgent cases, we are also available by telephone during the business hours listed below:

Monday to Friday, 10 a.m. to 1 p.m.
Saturday, 10 a.m. to 11 a.m.
Sunday, 10 a.m. to 11 a.m.

We can be reached by telephone at: +49 355 75216494